7025 Allentown Blvd
Harrisburg , PA 17112
(717) 920-9464
1300 Camp Hill Bypass
Camp Hill, PA 17011
(717) 612-9747
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6 Reviews for “Arooga’s”
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August 26th, 2008
I Had the pleasure of going to Aroogas with a friend of mine. We had excellent service and our food was AWESOME! The waitress was constantly asking us how the food was and if we needed anything else. That is why I am so surprised to hear of all of the complaints. I think that Aroogas service and food is top notch. I look forward to going back especially during the upcoming football season. There is no way that I can miss any of the games with the amount of T.V.’s that they have in there.
I would also like to throw in that I have also had the pleasure of walking through the breeze to the little quaint restaurant that they have. They have fine dining and excellence service as well. Its a really great place to go have a quiet dinner with someone and be able to enjoy each others company.
August 18th, 2008
A friend and I went on Sunday, August 17. The place was near empty, and our service was slow. The beer tap price was outrageous ($4.25 for a draft), and the food was just edible. I do work in the restaurant business and have for years. The waitress took forever to come back. She never asked how our appetizers were. We asked twice for additional sauces. Someone else finally helped us. We did leave her a %15 tip, but probably should not have.
August 4th, 2008
Here is the email I sent to them - I also went this past weekend. And to Barkeep - we were not rude in any way… I was there with my 12 year old son. I got rude after an hour and a half, an incorrect order, and waiting waiting waiting… even then, my rudeness was just frustration and I still gave the waitress $10 on a $46 bill that was “comped” down to $36. So stick it - you apparently are unaware of what is REALLY going on there… my waitress was fine. It had nothing to do with her at all. Here is the email…
First of all, let me say that the last time I was at your restaurant (as Kokomo’s), it was fine - great, in fact. I was excited to bring my son there tonight.
We got there at 8:02 pm and it was busy, but there was no wait, so we got seated right away.
The FIRST problem is that my seat was half busted down, so when I was sitting there, half of my back-side was sloping into some crater in the booth seat. So I moved over all the way to the right and was basically sitting up against the wall. I could have asked to be moved, but it wasn’t a big deal - it wouldn’t have been either, if it were the only thing…
Our waitress promptly came and took our drink orders and then brought them as soon as she could. We needed a few more minutes to look over the menu and she came back and took our order. We order shrimp cocktail, steamed clams, pizza fries with the sauce on the side, Boneless & Original Wing Combo with mild on the ORIGINAL wings and hot on the BONELESS ones and a side of Teriyaki sauce and 5 original wings with mild sauce. She asked if I wanted the appetizers first or to put it all in at once and I said to put it in all at once and just bring whatever came out first…. OUR FOOD CAME AT 8:58 PM! It came all at once and they forgot to bring the pizza sauce out (I’m surprised at this point that it wasn’t actually on the fries). Our waitress went back and brought it out right away and said it was still sitting back there. While we waited all that time for our food, our waitress did ask if we wanted more to drink, but we both said no because it was pretty cold in the restaurant and we didn’t want to get colder. So here it was a few minutes short of an hour after we walked in the door and sat down that any of the food was actually on the table. My son (12) was so hungry, he was just miserable. But if that were the only problem…
The celery had brown spots, was wilted and slimy in places and the BONELESS wings had the mild sauce and the ORIGINAL wings had some kind of garlic sauce on them. ALL of the original wings were also overcooked, but my son didn’t care - he ate the 5 separate order of wings (the 5 were his, plus the 8 original off of the combo) because he was very hungry. The waitress offered to have the combo redone, but I declined because I did not wish to wait another hour and then I was getting angry and pretty much losing my appetite. I asked her for our bill and a to-go box (for the leftover fries). She brought back the bill at about 8:20 and I asked her if the combo was on it. She said it was and I told her to please take it off because it wasn’t what I ordered and now I didn’t want it. NEARLY TWENTY MINUTES LATER, some guy comes out and asks if we get the combo……???????? I was like - um…. I HAD a combo, but I told the waitress to take it off my bill because it was wrong and I no longer wanted it. He asked if I wanted to put it in the box and I said “NO - I just want to pay my bill and go.” So we sat and waited SOME MORE (with my son freezing and worried about me blowing my top) until I finally went up to the exit and asked the girls if I could please pay my bill so we could leave. They got the waitress who came and said NOW she had to go ask the manager to take the combo off!!!!! OH MY GOD - what is WRONG with your restaurant??? So, on the bill, it says the combo was “comped” - well… no… technically - comped means you let a patron have a meal at no charge, for whatever reason… I never GOT what I ordered nor ate any thing in place of it, so there was no “COMP” - it simply shouldn’t have been on the bill or should have been voided.
So I paid, gave her a cash tip and got the heck out of there…. one hour and forty-five minutes after I came. That is ridiculous for somebody who isn’t hanging out having drinks, but just coming in for a meal.
I was really shocked and I’m totally disgusted.
Oh - and BY THE WAY?? Your email address on your website is also wrong… it has a space before wingmaster, which wound up going BACK to my email box as undeliverable. I figured it out because I’m smart enough to do so - but anybody else who wants to contact you might not. When you mouse over wingmaster@aroogas.com it shows mailto:%20wingmaster@aroogas.com - the %20 represents a space.
July 30th, 2008
I agree with Megan. I haven’t had the best experience with Kokomos, but nothing horrible. I like going there for the large tap selection, great wings, and tvs.
I was there a few weeks ago on a Sunday for dinner. My gf and I both ordered 10 wings (don’t get me started on the price increase) and two sodas. That’s it. It took a 45 minutes before we got our food. Sure it isn’t the waitress’ fault, but it was her fault for not keeping us up to date, nor refilling our drinks.
You can’t use the excuse that they are new employees, because they aren’t. Most of the girls waitressing there were Kokomos employees.
I’ll go back there, but I’ll sit at the bar.
July 28th, 2008
You’re server probably ignored you because were were upset & ignorant. Usually for the first 4-8 weeks a restaurant is open, you can expect an AVERAGE of 1 hour wait from the time you order til the time you get your food (double that if you get a welldone steak or burger). Obviously whoever wrote this review, has absolutely no concept of how the restaurant business works. It takes some time. Every person in that restaurant is new to their jobs. And they are all thrown together & trained for probably no more than two weeks, and then when they open they are busier than busy, none stop tickets coming out of the printer. I’ve done probably about a dozen restaurant openings in my restaurant career and it’s not an easy thing to do. Yes maybe they should’ve given you a free appetizer or dessert, but they can’t afford to do that for everyone. My biggest pet peeve is when a table of guests thinks they are the only ones in the restaurant. If you were such a big fan of Kokomo’s, I would suggest giving them 3-4 months to get their stuff together & give them one more chance. If it happens again, then forget about it, but don’t come on here bashing a place that has been open for only a few days, c’mon….and you sure as heck can’t blame you’re server! do you know what its like to have a restaurant full of upset guests hungry & looking for someone to take it out on? the servers were probably just as ticked off at the kitchen as thee guests were with the servers….More than likely it’s the kitchens fault. I wouldn’t be surprised if they had some cooks walk out…I’ve seen it happen before…and no, I am not affiliated with Arooga’s, I haven’t even been there yet….I came on here looking for their phone number to see if they still have all the baseball games available……
July 28th, 2008
My husband and I went to Aroogas on a Friday night thinking that we would have the same positive experiences we have had at Kokomos. Well, we were totally wrong about that!
As usual, the place was packed. Upon arrival we were quickly seated. We ordered our drinks and our food which only consisted of a burger and 10 wings. After about 45 minutes we still had not received our food. It was about this time that we were approached by the manager who apologized and gave us the excuse that the computers were not working properly. He offered us some chips and salsa for the wait. As we watched the happenings around the restaurant, we did notice that there was very little food, if any, being brought out of the kitchen. We quickly came to the conclusion that things were not being properly managed in the kitchen.
After the apology from the manager we figured that our food would not be too much longer. Again, we were wrong! After another half an hour of waiting, we finally got our food. This was a total wait of about 1.5 hours for a burger and 10 wings. Totally ridiculous!
Our waitress did come by to refill our drinks but never once came by and gave us the status on our food. In fact, we felt she was ignoring us totally. After an experience like this, I would have expected them to offer us a discount or at least our drinks for free.
I hope the owner learns quickly and can offer the same quality of service that was offered at Kokomos. This was not the first I have heard of the extremely slow service at Aroogas. Needless to say, my husband and I will not be patronizing this restaurant anytime soon.