7025 Allentown Blvd
Harrisburg , PA 17112
(717) 920-9464
1300 Camp Hill Bypass
Camp Hill, PA 17011
(717) 612-9747
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December 11th, 2011
I’d like to start by saying that I am not a unreasonable customer, and that I almost never complain about my experiences at restaurants. Having worked in food service before, I know what a difficult and nerve-racking job it is. But my experience at the Arooga’s on the Carlisle Pike was so horrible that I felt I needed to report it. My girlfriend and I went to this Arooga’s for our friend’s birthday. We never go to Arooga’s, but it was our friend’s birthday and that’s where she wanted to go. First, they lost our reservation - one that had been made weeks in advance - and attempted to make us pay a $10 cover per person for the UFC that was being shown that night. They had neglected to mention that there would be a $10 cover when we made the reservation. When we finally got a table it was very cold and there was a strange odor, like vinegar or some kind of cleaning product. The pitcher well drinks we were given were very watered down and overpriced. The waitress messed up my order, bringing me 5 wings when I had asked for 10. When they brought the missing 5, I was told that I would only have to pay for the first 5, but later this was changed and they charged me for 10 anyway. My girlfriend ordered cheddar and bacon potato skins because they had run out of the mozzarella triangles that she had originally ordered. The potato skins turned out to be cold in the middle and the cheese wasn’t completely melted, making her lose her appetite after one bite and had to send them back. Overall, the experience was so bad that it was almost funny how consistently awful it was. I felt like anything that happened to us after leaving Arooga’s would be more enjoyable by comparison, like getting a paper cut or cleaning my cat’s litter box. The place was loud, cold and smelly. Food and drinks were way overpriced for their level of quality. I don’t think I will ever go to an Arooga’s again, unless forced at gun point.
November 21st, 2011
Obviously nobody has read this I posted some time ago and nothing has changed! DO THEY EVEN CARE?? SHAME ON YOU OWNERS!!
I read this on Penn Live and thought I would copy and share! I would have to say this person is 100% CORRECT!
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First I would like to call out the owner and the various managers of Aroogas! I mean come on…don’t you guys read the reviews or anything that relates to your restaurants? Obviously NOT! If you did you could clearly see that you guys are blowing away business with the horrible service DAILY and your reputation can only last so long as your last review and dissatisfied customers. I have eaten at several of your places when you first opened and it was great…and since then several times lately…and I will tell you this…THE BAD REVIEWS are SPOT on…it’s horrible! Your servers think they can let the customers wait until they finish applying their lipstick or swooshing their hair then come over and give bad attitude! NOT going to fly much longer…unless you’ve made so much money that you just don’t give a crap anymore and feel that providing bad service and less than average food is sufficient enough for the suckers to keep coming back and rely on first timers THAT will NEVER come back after their horrible first time! Now we all know times are tough and the dollars are short…You would think that all of you (including the lazy servers & cooks) would kiss the ground each customer walks on to keep getting their business…BUT I see that you just don’t care anymore! I feel sorry for you and the public that continues to patronize your less than average places! I for one have eaten my last meal at any of your locations until I start reading some GREAT reviews! Sad to see another staple in this community take the lazy and easy way out! I’m disgusted and you all should be ashamed of these reviews that overshadow everything that used to be!
November 11th, 2011
I stopped going to Aroogas years ago but decided to give it another try the other night. I now remember why I don’t go there. Within 10 minutes I had developed a headache because the volume of the commercials through the speaker located right above my head became so incredibly loud I had to basically yell for the other person at my table to hear me during every commercial break.
The menu doesn’t even include available fountain drinks and when I asked for a drink menu to see the pricing of alcohol I was told that there are only 5 drink menus for the whole restaurant and that I could not get one. The margarita we ordered was served in what felt like a 10 lb glass straight from the dishwasher so the fact that we paid $7 for an alcoholic drink that tasted as if they forgot the alcohol was made to taste even worse since almost all the ice melted immediately. Not to mention that there was so much salt in the bottom of the glass I got a mouthful of salt whenever I tried to take a sip of this disgustingly watered down and lukewarm beverage.
Finally, I ordered wings and a salad, which I don’t believe to be that difficult of an order or fulfill. Well I did get the wings but I was never brought my salad and the waitress still tried to charge me for it and then never even apologized when I told her I wouldn’t be paying for what I never received. I will make sure that this time I don’t forget why I avoid this awful restaurant and will NEVER go there again. Do NOT waste your time and money at Aroogas!!!
August 24th, 2011
Went to Aaroogas on Tuesday, August 16, 2011 at about 6:30 pm, to celebrate my husband’s big promotion. We (my husband, 9 year old daughter, and I) had been there once before and the service was extremely slow but we chalked that up to them just opening the Carlisle Pike location. Tuesday night they offer all-you-can-eat crab legs and my daughter was absolutely thrilled because she LOVES crab. So we order 2 entrees and get her the crab special. It took 40 minutes for us to get our food! So I wait until my daughter is half way through her crab legs and asked waitress to put in her next order. Still incredibly slow. After her third plate, our waitress returns to tell us THEY ARE OUT OF CRAB LEGS and walks off. Can you believe it?This is not some new crab promotion, they have this EVERY Tuesday! My kid was disappointed and sad and STILL HUNGRY. The waitress did not offer her anything else to eat (except for some old French fries and I didn’t spend $19.95 for all-you-can-eat fries!). She didn’t offer us a discount. appetizer coupon or anything (well she did want to sell us dessert). It was like “Sorry. We ran out of crab. Go home”. What infuriated me most was that my 9 year old daughter said she was still hungry to me AND the waitress and the waitress walked off leaving her that way. We spent $50 on a meal and still had to go home and cook! I didn’t bother talking to a manager cuz she was kneeling beside us in the booth flirting with two dudes and I didn’t want to ruin our dinner any
further. I’LL NEVER GO THERE AGAIN BECAUSE THEIR SERVICE SUCKS AND THEIR CUSTOMER SERVICE IS SEVERLY LACKING IF NOT NON-EXISTENT.